Victim Outreach Incorporated

2019-2021 Strategic Plan

Letter from the Board President and Executive Director:

In August 2018 Victim Outreach Incorporated made the decision to update its Strategic Plan. On August 11, 2018, members of the VOI Board of Directors and staff met to engage in the strategic planning process facilitated by Alison Peters of Entrellis. The group discussed the organizational culture of VOI to identify its core values which will be important to build on going forward. The group also looked at areas where change may be needed.

Top areas include: focus on the Executive Director succession planning process; Board growth and involvement; technology, fundraising; the role of advocacy in the criminal justice system; changing community needs; and the role of VOI in the new Family Justice Center.

Board members and the facilitator also shared feedback from interviews conducted with staff and stakeholders as background for the discussion on changes to the organization that may or may not be needed in the future. Finally, the group identified the following goals and tactics which formed the basis of this strategic plan’s priorities for VOI: programs and services; fundraising; contracts and grants; and organizational effectiveness.


To Promote the Healing of People Impacted by Crime and Trauma


People impacted by crime and trauma will lead healthy, productive and inspired lives


Executive Summary

Victim Outreach Incorporated (VOI) advocates provide victims with support, information and resources that promote safety, healing, a good experience with the criminal justice process and restitution.

To accomplish this we offer services from the time of crisis and throughout the criminal justice process. VOI’s trained victim advocates collaborate with the criminal justice system, including police and the district attorney’s office, as well as other service providers, to provide a coordinated response.

Additionally, continuous assessments of victim’s needs are evaluated through research and education, information obtained from victim surveys, communication with police, prosecutors, school personnel and other service providers.

Organizational Description

In the late 1970’s, public outrage at how survivors of crime were treated led President Regan to create a task force to study “the plight of victims”. In response to the findings and recommendations of the President’s Task Force, changes were made throughout the criminal justice system, including the creation of victim support services in police agencies across the country.

In 1986, following a county-wide assessment of existing services across Colorado’s First Judicial District, Victim Outreach Information, Inc. (VOI) was created to provide much needed victim support services to smaller communities throughout Jefferson County – communities without sufficient resources to develop their own victim support programs. Services were based on recommendations made in the President’s Task Force Final Report on Victims of Crime, 1982.

In 2013, VOI’s Board of Directors voted to change the name of Victim Outreach Information to Victim Outreach Incorporated (VOI). Currently, VOI provides police-based victim services in the cities of Arvada, Edgewater, Golden, Lakeside, Mountain View, Wheat Ridge, the town of Morrison and to the Colorado School of Mines.

Goals and Strategies

Programs and services

Goal: Maintain 24-hour coverage to support victims of crime and trauma in our target areas as populations increase and needs change, and provide access to appropriate services to victims of crime and trauma.




Goal: Diversify and increase fundraising approach to individual donors



Contracts and Grants

Goal: Increase and solidify contracts and grants



Organizational effectiveness

Goal: Maintain professional staff and volunteers to provide competent victim assistance and ensure effective leadership in the community



Goal: Offer culturally competent services



  • Evaluate progress annually Goal: Maintain and improve board development


    • Identify needed skill sets for board members
    • Promote diversity of board
    • Improve onboarding of new board members
    • Continue active recruitment


    • Diversity of membership
    • Board involvement and commitment to VOI
    • Increased number of board members
    Goal: Successful Executive Director Transition


    • Establish and follow succession planning process


    • New Executive Director in place
    • Board, Staff, Executive Director satisfaction